We want you to be completely satisfied with your purchase from [shopmysrp.com]. If you are not happy for any reason, please review our policy below for hassle-free returns and refunds.
General Conditions
- Return Window: We offer a [2]-days return policy, which means you have [2] days after receiving your item to request a return.
- Condition of Items: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused (for clothing/fancy items), with tags still attached, and in its original packaging. You will also need the receipt or proof of purchase.
- Start a Return: To start a return, you can contact us at [contact@shopmysrp.com] or use our[+91 8012948973].
Product-Specific Policies
Due to the nature of our diverse product range, some items have specific return guidelines:
1. Clothing & Fancy Items
- Eligibility: We happily accept returns or exchanges for clothing and accessories that do not fit or are unsuitable, provided they are unworn and have all original tags attached.
- Hygiene Exception: For hygiene reasons, we cannot accept returns on items such as innerwear, hosiery, or certain personal accessories if the original hygiene seal has been broken.
2. Cashew Nuts & Edible Items
- Quality Guarantee: We take great care to deliver fresh, premium cashews. If your product arrives damaged or is spoiled upon arrival, please contact us immediately with a photo of the item and packaging.
- Returns: We do not accept returns on opened food items due to health and safety regulations, unless there is a certified quality issue or damage during transit. We will issue a refund or replacement instead.
3. Handmade & Artisanal Products
- Uniqueness: Please note that variations in color, texture, and finish are natural characteristics of handmade items. These variations are not considered defects.
- Damage/Defect: If a handmade item arrives broken or defective, please contact us immediately with photographs. We will arrange a replacement or refund promptly.
The Refund Process
Once we receive and inspect your return, we will notify you whether the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method within [2] business days.
- Please remember it can take some time for your bank or credit card company to process and post the refund.
Exchanges & Damages
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable Items
We cannot accept returns on gift cards or final sale/clearance items.
Shipping Costs
- Damaged/Defective Items: We cover all return shipping costs for items that are damaged, defective, or incorrectly sent.
- Change of Mind: If you are returning an item due to a change of mind or sizing issue, the customer is generally responsible for the return shipping costs.
For any questions regarding your specific return, please contact us at [contact@shopmysrp.com] or call us at [+91 8012948973].